Everybody Reopening Plans

Customer update: 22/10/2020- Tier 3 Guidance – customers residing in Tier 3 areas

Following the announcement from the government that Greater Manchester are moving into Tier 3 restrictions from Friday 23rd October, we would like to remind customers to please follow the guidance relating to their local area alert level. Cheshire East remains in Tier 2 and our Leisure facilities are open and operating and we remain Covid-Secure.

We have also launched our new on-demand Everybody @ Home website which all Everybody members have access to, so you can stay active from home with live streams and on demand fitness classes  – this will support any members currently not able to travel to their local leisure centre or in isolation. If you would like to find out more or discuss your membership please contact support@everybody.freshdesk.com

 

Customer Update: 13/10/2020 – Cheshire East in ‘High’ Tier 2 Alert Category

Following yesterdays announcement by the government Cheshire East is now in Tier 2, we would like to reassure you that under the new guidance your local Everybody Leisure Centre is remaining open and all our activities, including group exercise, gym use and swimming, will continue. Since July  we have adapted our centres to ensure that they are covid-secure with all appropriate measures in place including social distancing and cleaning procedures to make sure all our members are safe.

We understand this is a very difficult time for everyone to adjust to new restrictions and we want to remind members that we are here to support you and bring some routine and enjoyment to your daily lives.

It is more important than ever that you remain active to help keep both your mind and body healthy and our health and fitness teams are here to help you achieve your goals.

For more information visit www.everybody.org.uk

The leisure industry on the whole has been taking every precaution necessary to make sure facilities are safe and covid-secure for both staff and customers. With over 22 million visits since reopening in July the leisure industry has seen only 78 cases of coronavirus reported (UKActive).

 

5th October 2020- Everybody Healthy update:

In light of the current pandemic, our Everybody Healthy programmes will resume service by a three phased approach. We have included an update on our Everybody Healthy programmes along with some specific frequently asked questions about those programmes at the bottom of this web page or please click here.

24th September update:

We want to provide you with some more information following the new government guidance released on Tuesday evening (22nd September).

A number of new restrictions have been put in place which the government has outlined will likely be until March 2021. Some of these restrictions and new guidance applies to our leisure facilities and cafes.

Therefore, we hope the below provides clarity on the rules when visiting your local Everybody Leisure Centre and Taste for Life café.

We would like to reassure all our customers that we have been following and adapting our services to maintain a ‘covid-secure’ business and have received positive feedback from our members rating us 4.8/5 stars for our cleanliness and hygiene and measures in place.

It is a mark of the work done by the leisure sector in ensuring facilities are safe that Covid-19 prevalence remains extremely low across the physical activity sector, and as such the sector is able to continue to operate.

This new guidance is to help us remain a safe environment for both our staff and customers whilst still providing you with a great experience to stay active and healthy.

 

Guidance that applies to Everybody Sport and Recreation including Taste for Life Cafes:

 

  • Customers visiting our cafes from 24th September must wear face coverings, except when seated at a table to eat or drink.

 

  • Customers visiting our leisure centre must wear a face covering from 1st October except when exercising in our gym, classes or pools. All spectators of swimming lessons and sports must maintain social distancing measures and wear a face covering especially where the 2m distancing is not able to be met. We do have face coverings available to purchase at our receptions if you have forgotten yours.

 

  • Our café staff will now also be required to wear face coverings from 24th Our leisure centre staff will also from 1st October wear face coverings/face shields in public areas (with reasonable exceptions when instructing or where a reception screen is in place).

 

  • We are seeking further guidance from our governing bodies but as of 24th September we will be closing all our facilities by 10pm including our gyms, outdoor and indoor sports facilities, pools and cafes. We will be keeping this under review and you can find out the new opening and closing times on our website: everybody.org.uk

 

  • For visitors to our Taste for Life cafes all food and drink must be ordered from, and served at, a table. We will ask that you wait to be seated and you must provide contact details on entry for track and trace either by scanning the NHS QR code posters or leaving your details with a member of our staff.

 

  • All café customers must eat and drink at a table in our cafes unless using our takeaway service – takeaway items must be consumed outside of our leisure centre and cafe premises.

 

  • We will be displaying the official NHS QR code posters in our reception areas, pool viewing galleries, cafes and sports facilities so that customers can ‘check-in’ using the NHS app. All pre-bookings for gym, swim and classes should be done online and you should always check-in your attendance at our self-service kiosks or reception desk.

 

Rule of 6:

  • Indoor organised sport for over 18s will no longer be exempt from the rule of six. This means we will not be re-introducing casual bookings for adult indoor football, netball or other indoor team sports until the government guidance changes. We will be contacting all users affected as soon as possible and liaising with our local clubs. Other individual indoor sports will remain under review due to the repurposing of our facilities for group exercise.

 

  • Our group fitness classes are still allowed to go ahead, as well as organised club affiliated outdoor sports. We must remind customers to follow the rule of 6 and always maintain social distancing and adhere to our covid-secure etiquette when accessing our services.

 

  • With weddings and civil partnership ceremonies and receptions being restricted to a maximum of 15 people (down from 30) and other significant standalone life events being subject to the ‘rule of six’ limits we will be reviewing all facility hire requests including catering events for Taste for Life.

 

  • The spread of the virus is also affecting the ability to reopen business conferences, exhibition halls and large sporting events; therefore we have made the decision to post-pone our Everybody Awards and Junior Awards until 2021. We will also remain in contact with local sporting clubs on events scheduled at our venues which may fall under this category.

 

  • Office workers who can work from home should do so – we will continue to apply this rule to all our support staff that are able to work from home. We will also be providing customers who are working from home and employers on our corporate membership scheme with ways to remain active and healthy both in body and mind during this time. We will also be continuing to offer at home live and on demand workouts for Everybody members who cannot return to our leisure facilities.

 

We hope the above explains clearly how these new restrictions apply to your local leisure centre.

 

FAQs updated 19/10/2020

My local leisure centre is on the list to re-open on the 1st September, when will my membership payment be taken?

We will take your DD on the 1st or 15th of September (depending on which date you selected when joining), this will be your normal membership fee less any days owed to you.

However, if you would like to use one of our other facilities that open earlier you can turn your membership back on sooner by emailing support@everybody.freshdesk.com

We have decided to keep our membership prices fixed at our 2019 prices as a thank you for your loyalty and patience.

I have paid my annual membership fee upfront, what happens to my lost months?

For Annual Cash/Upfront payment members we will be adding on the extra months to the end of our membership renewal date so you aren’t missing any months in your membership.

If you have any questions about your membership you can contact us on: support@everybody.freshdesk.com

I have a local membership but there’s reduced opening hours at Holmes Chapel LC and Middlewich?

We will operate on reduced opening hours for Holmes Chapel Leisure Centre and Middlewich Leisure Centre. They will be open for gym and classes and some outdoor sports for evenings and Saturday weekend use. We are therefore allowing local membership holders to access all 15 Everybody centres until the end of October.

I have a options membership but there’s reduced opening hours at Holmes Chapel LC and Middlewich?

We will operate on reduced opening hours for Holmes Chapel Leisure Centre and Middlewich Leisure Centre. They will be open for gym and classes and some outdoor sports for evenings and Saturday weekend use. We are therefore allowing options membership holders to access Holmes Chapel Community Centre until the end of October.

I’d like to cancel my membership, how do I do this? 

The future of our services depends on the loyalty of our customers. We are doing the best we can to make sure you have the best experience on visiting our centres, as well as offering online virtual classes and advice from our trainers as part of your Everybody membership.

We understand that the pandemic has been tough on everybody and are willing to discuss your membership options and personal circumstances. Please email support@everybody.freshdesk.com and please see our membership terms and conditions for more information.

When is my local swimming pool re-opening?

All of swimming pools are now open for public swimming and swimming lessons. All swimming sessions need to be booked online here: portal.everybody.org.uk/bookings 

You can find the latest swimming guidance here: everybody.org.uk/swimmingguidance

Nantwich outdoor pool is now open for family and lane swimming. You can book online here: https://everybody.org.uk/locations/nantwich/

 

I would like to hire your facilities for a party booking, event, indoor sport session, deliver an external service

Unfortunately, we are not making our indoor facilities available for hire. This is due to our sports halls being used to accommodate group fitness and Everybody sport sessions to allow for social distancing measures as well as new guidance from the government on the rule of 6 and indoor events.

We have now opened our artificial outdoor grass pitches to be used for club use and affiliated activities only. For more information on club bookings please contact your local leisure centre.

Will the changing rooms be available?

There will be no changing facilities open for gym and group fitness classes so please come ready to workout in your gym wear. There will be toilets available for use for all customers.

Swimming changing facilities are open, however please follow our swimming guidance and come ‘beach ready’. Please shower at home prior to and after your swimming session.

Can I just turn up to use the gym, classes or sports activities and pay on the day?

We have been reviewing our bookings policies in line with government guidance and now all our centres are open and a range of services re-introduced. After much consideration we will now start to accept walk-in bookings from our members and casual customers for gym, swimming and classes. Priority for bookings will be given to those booking online in advance, but we appreciate there are sometimes last minute cancellations or customers who would like to take a chance on joining in a session. We do advise all customers to try and book online first, particularly for sessions at peak times (early morning and evening) to avoid disappointment.

All customers who visit the facility must check-in at our self-service kiosks or reception desk and use the NHS QR code posters for track and trace.

We will try and keep our members up to date when spaces come available on our sessions via our social media pages so please check for updates

When will all timetables be available?

Timetables are available for gym, swim, sport and classes on your local leisure centre website pages everybody.org.uk/locations/ and on the timetables section of our website

Are lockers available for use?

From Monday 17th August lockers will be available for customers to use.

Following a successful and safe trial at Nantwich outdoor swimming pool we will be re-introducing the safe use of lockers. Select lockers will be available for use at each centre, please ask reception for directions to available lockers.

Where possible please only bring items in to the facility which you need, where possible refrain from bringing large items and bags. Strict sanitisation regimes will be in place along with appropriate social distancing signage.

Locker Locations:

  • Sandbach – Lockers outside Gym
  • Holmes Chapel CC – Changing rooms
  • Knutsford – Lockers in Gym
  • Congleton – Lockers outside Gym
  • Holmes Chapel LC – Lockers outside Gym
  • Middlewich – Lockers in changing room
  • Alsager – Outside Fitness suite & Personal effect lockers in the fitness suite
  • Barony – Changing room lockers
  • Crewe – Upstairs lobby Personal effect lockers
  • Shavington – Outside Changing rooms, personal effect lockers in the fitness suite
  • Nantwich – Changing village
  • Wimslow LC – Lockers in foyer
  • Alderley Park – Changing rooms
  • Macc LC – Lockers outside gym
  • Poynton LC – Lockers outside gym

 

What is the guidance for group exercise and is there anything I should be aware of before coming to class?

Pre-booking is essential and must be done via our website everybody.org.uk. Customers will be allocated their own ‘workout zone’ to maintain a safe 2m distance from other members and customers. No bags will be allowed into the studio / sports halls. Customer must bring their own water bottle, you can refill your water bottle from the water station but no water fountains will be in use. Please wipe down all equipment after use and wash your hands before and after a class.

Gym towels are now permitted following a change in national guidance, towels must be used for personal use only and not to clean equipment.

Please do not attend class if you are feeling unwell and cancel your booking online.

What is the guidance for gym use and is there anything I should be aware of before coming to workout?

Pre-booking is essential and must be done via our website everybody.org.uk. sessions will last 90 minutes to allow for cleaning in between sessions. You can speak to a member of the fitness team to get the most out of your workout.

To maintain a safe 2m distance from other members and customers we have spaced our gym equipment out and in some centre created secondary gym locations in our fitness studios.

No bags will be allowed into the gym. Customer must bring their own water bottle, you can refill your water bottle from the water station but no water fountains will be in use. Please wipe down all equipment after use and wash your hands before and after coming to the gym. If the classes require yoga mat, you must try to bring your own.

Gym towels are now permitted following a change in national guidance, towels must be used for personal use only and not to clean equipment.

Please do not attend the gym if you are feeling unwell and cancel your booking online.

I do not have an Everybody membership, how do I book a class or come to use the gym on a casual basis?

To use our facilities on a casual basis, you will need to take out a wildcard membership. This costs £1 per year and provides you with access to book activities online. You will also get a price freeze on all casual prices for gym, classes and swimming.

Visit: everybody.org.uk for more information and to sign up to a casual wildcard.

What indoor sport is available?

Squash is now available at the following locations: Alsager, Poynton, Congleton, Macclesfield, Wilmslow and can be booked online. Following a recent update on guidance from England Squash, court hire can’t be mixed and has to be from the same house hold or support bubble.

Badminton is now available to book on to from 24th October 2020 at the following locations: Alsager, Congleton, Holmes Chapel Leisure Centre and Knutsford. Badminton England have stated as the national Governing body that badminton can only be played (Badminton Singles or doubles) by users from the same house hold or support bubble.

Indoor organised sport for over 18s will no longer be exempt from the rule of six. This means we will not be re-introducing casual bookings for adult indoor football, netball or other indoor team sports until the government guidance changes. We will be contacting all users affected as soon as possible and liaising with our local clubs. Other individual indoor sports will remain under review due to the repurposing of our facilities for group exercise.

What disability and inclusion sessions are available?

At this moment in time we will not be running any disability and inclusion sessions (see full list here everybody.org.uk/cancelled-classes-and-sessions-due-to-coronavirus-covid-19  ). We will let you know once these become available to book again.

What outdoor sport is available?

We have been working closely with local sporting clubs to welcome them back to our facilities including outdoor athletics, football and hockey clubs.

We now have tennis courts available for hire at Alderley Park and Barony Sports Complex.

Club bookings are now available at our outdoor facilities and artificial grass pitches are available to book with your local centre.

Cumberland Arena and Macclesfield Athletics Track is open for club use only.

How do I register for online bookings?

We have prepared a step by step guide on how to sign up to a membership and register for our online booking system. You can find all the information you need here: everybody.org.uk/online-bookings-guide-and-faqs/

For swimming online booking guidance please visit: everybody.org.uk/swimmingguidance/#booking 

Do I need to wear a face covering when visiting the centre?

Customers visiting our cafes from 24th September must wear face coverings, except when seated at a table to eat or drink or if they are exempt.

Customers visiting our leisure centre must wear a face covering (unless exempt) from 1st October except when exercising in our gym, classes or pools. All spectators of swimming lessons and sports must maintain social distancing measures and wear a face covering especially where the 2m distancing is not able to be met. We do have face coverings available to purchase at our receptions if you have forgotten yours.

 

Tier 3 Guidance – customers residing in Tier 3 areas (updated 22/10/2020)

Following the announcement from the government that Greater Manchester are moving into Tier 3 restrictions from Friday 23rd October, we would like to remind customers to please follow the guidance relating to their local area alert level. Cheshire East remains in Tier 2 and our Leisure facilities are open and operating and we remain Covid-Secure.

We have also launched our new on-demand Everybody @ Home website which all Everybody members have access to, so you can stay active from home with live streams and on demand fitness classes  – this will support any members currently not able to travel to their local leisure centre or in isolation. If you would like to find out more or discuss your membership please contact support@everybody.freshdesk.com

 

Should you have any queries please contact: www.everybody.org.uk/contact

 

How do I get in touch with more questions?

We would like to take this opportunity to thank all of our Everybody customers and partners for their continued support during this time.

If you have any queries please contact us on: support@everybody.freshdesk.com and we will try our best to respond to your queries as soon as possible.

Everybody Healthy Reopening Plans

Updated 5th October 2020

In light of the current pandemic, our Everybody Healthy programmes will resume service by a three phased approach

Phase 1- September 2020

  • Virtual ESCAPE-pain Knee and Hip- An ongoing service for those who are not ready to return to our face to face ESCAPE-pain programme. This is available for customers who were already participating in ESCAPE-pain or registered to join prior to lockdown. If this is an option you would like to take part in, please discuss this with our health team when they call you who will be able to give you all the information.

 Phase 2 – October 2020

  • Everybody Exercise Referral
  • ESCAPE-pain Knee and Hip and Lower Back

Our Everybody Exercise Referral scheme and ESCAPE-pain Knee and Hip and Lower Back will be resuming in October from Crewe, Macclesfield and Congleton for customers who were already participating in a programme or registered to join prior to lockdown.

From the 5th October, these customers will be contacted by our health team and informed the programme is resuming along with our new procedures/guidance and terms and conditions.

This will be kept under review, when we are able to reopen referrals, in order to access these programmes it will be via referral only and you must be referred by a health professional e.g GP, Physio etc, at the moment self referral is not available.

  • Move it or Lose it group exercise classes which is open to all Everybody members are currently taking place already in Crewe and we are delighted to share we will be launching Move it or Lose it at Macclesfield Leisure Centre, from Wednesday 21st October, 13.30-14.15pm with Denise in the Activity room.

You can find out more about our Move it or Lose it classes here

Please book online before attending, you can do that here, our back together page has all the information you need to know on returning to a class and how to book. Move it or Lose it classes are available as part of your Everybody membership.

We also have our frequently asked questions with more information on returning to the centre

We will be releasing more information in the coming months on our other health services as part of our phase 3 reopening plans for Everybody Healthy.

FAQ’S

I am wanting to join one of your Everybody Healthy programmes, can I join?

At the moment we are prioritising customers who were either already participating in a programme or registered to join in a health programme prior to lockdown. We will of course keep you updated via our website and social media channels when we are accepting new referrals, however this will be from health professionals only.

Please note, as we are reopening our Everybody Healthy services on a phased approach, this only applies to customers for the ESCAPE-pain Knee and Hip and Lower Back or Everybody Exercise Referral Scheme at the moment.

I was booked in before lock down to join an Everybody Healthy programme, can I still join?

All customers who were either already participating in a programme or registered to join prior to lockdown will be contacted by our health team and informed the programme is resuming along with our new procedures/guidance and terms and conditions.

Please note, as we are reopening our Everybody Healthy services on a phased approach, this only applies to customers for the ESCAPE-pain Knee and Hip and Lower Back or Exercise Referral Scheme at the moment.

What can I access as part of the Everybody Exercise Referral scheme?

Gym, Swimming (lane swimming sessions only), group exercise classes (appropriate group exercise classes will be discussed during your consultation)

What happens when I have completed the 12 week programme?

Once you have completed your 12 week programme your health advisor will be able to offer you a reduced price membership at £22.99 per month to keep you motivated and exercising.

Is booking essential?

Pre booking all appropriate activities before visiting is advised, our health team will help get you set up and registered in your initial consultation in order to access future activities.

We have been reviewing our bookings policies in line with government guidance and now all our centres are open and a range of services re-introduced. After much consideration we will now start to accept walk-in bookings from our members and casual customers for gym, swimming and classes. Priority for bookings will be given to those booking online in advance, but we appreciate there are sometimes last minute cancellations or customers who would like to take a chance on joining in a session. We do advise all customers to try and book online first, particularly for sessions at peak times (early morning and evening) to avoid disappointment.

All customers who visit the facility must check-in at our self-service kiosks or reception desk and use the NHS QR code posters for track and trace.

We will try and keep our members up to date when spaces come available on our sessions via our social media pages so please check for updates.

What if I am not ready to start back?

Our health team will give you a call regarding our programmes relaunching, if it is you are not happy to start back we can discuss this with you, we understand that the pandemic has been tough on everybody and are willing to discuss your options and personal circumstances.

We are also offering a virtual ESCAPE-pain programme for those who are not ready to return to our facilities, please discuss this with the health team when they call you who will be able to provide more information.

Do I need to wear a face covering when visiting the centre?

Customers visiting our cafes from 24th September must wear face coverings, except when seated at a table to eat or drink or if they are exempt.

Customers visiting our leisure centre must wear a face covering (unless exempt) from 1st October except when exercising in our gym, classes or pools. All spectators of swimming lessons and sports must maintain social distancing measures and wear a face covering especially where the 2m distancing is not able to be met. We do have face coverings available to purchase at our receptions if you have forgotten yours.

More frequently asked questions can be found on our website as well as all of our guidance on returning to the gym, classes and swimming pool:

FAQ’s: https://everybody.org.uk/coronavirus-covid-19/

Swimming Guidance: https://everybody.org.uk/swimmingguidance/

Gym and group exercise guidance: https://everybody.org.uk/everybody-back-together/